on 17-06-2011 13h42
Hello. We were loving the BBC iPlayer when we were on the ADSL+ 'upto 20 meg' (we got 3.5 Mb downloads on that).
Now that we are on the fibre optic stuff and getting 37-40Mb down and 8 - 10Mb up with the new HH3 we cannot get anything to play on iPlayer.
We can browse the iplayer no problems but when we try to watch the loading animation just whirrs round then we get an error (1510 I think)
Is this a known issue then?
Solved! Go to Solution.
on 20-06-2011 19h53
Welcome to the forum. That does seem strange, there shouldn't be any issue running the iPlayer on BT Infinity. If you send me in your details I will look into this.
Please send in your details using the "Contact Us" form found in the "about me" section of my profile.
on 21-06-2011 8h19
Thanks fella. It's actually working fine again now. Better than ever even. Must have been that update to move the button that broke/fixed it perhaps.
on 30-06-2011 17h51
on 25-07-2011 20h13
Please make it clear what is the solution?
The OP clicked on the Mods post as 'Mark as accepted solution'. But it is not a solution.
For a 'How to use the forum', new users need to click on 'Forum Help', in the right hand corner of this page, just under the search box. It explains all about marking solutions, clicking on stars for helpful answers, how to send PM's ect, ect.
Hope that helps.
on 27-05-2014 11h31
Dear BT Moderator,
I'm having similar problems with the iPlayer - it works (albeit slowly and with some reluctance) on the YouView box, but visiting it from any computer produces no useful result at all. I can select programmes to view, but when I try and actually watch them the screen remains obstinately blank. Other players - 4 oD for example - work slightly better, but even then I get 'buffering' circles, despite more than adequate speeds on my "Infinity" broadband conection (and yes, I tested it!).
It's reassuring to find that Im not alone in this; I was beginnning to suspect malware of some sort and have spent some time using various tools to scan for and eliminate such nasties. Nothing was found.
I tried installing the download manager in the hope that storing content on my hard-drive might prove workable where streaming was not, but Windows 8.1 viewed it as incompatible and wouldn't run it.
Is this a collection of BBC-generated glitches, or is the YouView box keen to establish a monopoly over available bandwidth??
Hope to hear from you - with a workable solution if possible - soon.