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Newbie
Posts: 3
Registered: ‎20-01-2011
0

BT Vision box - flashing green light

Hi,

We've got a problem with our (old) silver BT Vision box - I've tried several NR01 hard resets but after the box reboots the green light on the front just flashes on an off slowly. I've left it overnight but nothing happens - there's nothing on the TV when it's doing this either.

 

Tried resetting the Home Hub too - but no difference.

 

Anything else we can do?

 

Cheers

Steve

Expert
Posts: 3,229
Registered: ‎01-11-2010
0

Re: BT Vision box - flashing green light


stevehu wrote:

Hi,

We've got a problem with our (old) silver BT Vision box - I've tried several NR01 hard resets but after the box reboots the green light on the front just flashes on an off slowly. I've left it overnight but nothing happens - there's nothing on the TV when it's doing this either.

 

Tried resetting the Home Hub too - but no difference.

 

Anything else we can do?

 

Cheers

Steve


Hi,

 

Have you checked your powerline adaptors are still working?

 

If not, one of them or both will display a red light and not green.

 

Hope this helps.

Rank - Mostly Harmless.
Newbie
Posts: 3
Registered: ‎20-01-2011
0

Re: BT Vision box - flashing green light

Hi,

I'm using an ethernet cable directly to the router - I'm not using the powerline adapters.

 

Both lights on the ethernet connector are on (and flashing sometimes) and the grey bar does go all the way across the screen before the box reboots.

 

The flashing green light is the On\Standby light on the front.

 

Thanks

Steve

Distinguished Guru
Posts: 7,684
Registered: ‎27-01-2010
0

Re: BT Vision box - flashing green light

How old is old?

 

BT did recently replace the early versions with a later version silver box.

(They were posting them out, the old one to be returned).

 

Might be worth giving them a call...

-+-No longer a forum member-+-
Newbie
Posts: 3
Registered: ‎20-01-2011
0

Re: BT Vision box - flashing green light

Hi,

Pretty old - it wasn't long after the initial launch.

 

I've just found the order confirmation email - Aug 2007!

 

S.

Recognised Expert
Posts: 1,521
Registered: ‎03-02-2010
0

Re: BT Vision box - flashing green light

Sounds like it's broken. If you call BT you should be able to get an engineer call out who will replace the box and it should be free of charge (it was when they replaced my old one).