on 23-10-2013 23h24
Late evening (around midnight) my bt box has set about doing what looks like a "soft" re-boot while I was watching a box set over the last 3 nights. Just before this happens I get a message across the bottom of the screen telling me the bb signal is lost then restored. Shortly afterwards the reboot/upgrade thing starts.
Is there some sort of upgrade rolling out currently ?
The box works normally after the 3-4 mins it takes to load itself up again
Anybody having this/know what it is ?
on 26-10-2013 11h19
on 26-10-2013 16h06
We had one of the silver BT Vision boxes, which was replaced by a newer black one. The newer one repeatedly reboots. I called the helpline and the software was remotely re-installed. This had the advantage of reducing the number of rebooting episodes but we lost all our stored programmes and record settings. Rebooting was a rarity with the silver box, it is still happening about 3 times a week even after the software re-install. Suggestions welcome.
on 27-10-2013 0h50
Thanks for the reply Stuart
Not sure what advantages Youview box brings over the BT + box..............thought there were issues with BT Sport with Youview ?
I'm now considering upgrade to infinity (got go-ahead email the other day)
Is Youview the best box to have for infinity ?
My current box is software version 8.3 dated september
Current tv setup is working through mains ethernet boxes (standard BT suplied) with almost no instances of pixellation/drop out, wireless download speed in room with tv is consistent 9mb
on 27-10-2013 0h57
Sorry for the problems you're having. Is this still an issue? If so, let me know and I'll give you steps to get in touch with us from here.
All the best,
Not a big issue at moment as no recordings/settings are affected, been clear for 3 days now...........if It persists I'll ask for some assistance
09-11-2013 17h04 - edited 09-11-2013 17h05
Can you explain how I get a Youview box - and also explain how or why this would reduce the number of system crashes and whether or not the above mentioned problems with BT Sport are substantiated?