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Newbie
GeoffGoB
Posts: 1
Registered: ‎24-06-2013
0

Do I need the Home Hub connected to get my Vision "Extra" channels?

Ok so I have been with BT Infinity just over a month now. 7 days ago I ditched my Home Hub 3 because the wifi kept dropping. Everything was fine until Sunday when the Vision update went through. Now all my "extra" channels in the 800 range say unavailable, please connect to Home HuB. Surely the update hasn't made a change that forces you to use the Home Hub?

 

Anyone else having similar issues?

 

I have tried the forced resync and also the reset (not the full factory one, the mini one for the update)

Guru
stuartrogerson
Posts: 4,350
Registered: ‎27-01-2010
0

Re: Do I need the Home Hub connected to get my Vision "Extra" channels?

I'm afraid you do need the HH3 or another that will support the multicast protocol. As to what they might be I have no idea.
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