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Contributor
Posts: 44
Registered: ‎30-06-2010
0

Factory Reset

Hello,

 

Just wanted to pick someone's brains about this one! I did a factory reset as I have had enough with any on demand (TV, Music) freezing for 2 or 3 seconds at the start unless I pause it for 3 seconds then press play (might as welll just wait for it to unfreeze itself.

 

This didnt solve the problem, does anyone else have this? its annoying when you listen to music as you miss 3 seconds of the music and the video everytime you rewind or skip forward! grrrrrrrrrrrrrrrrrrrrrr

Guru
Posts: 3,793
Registered: ‎28-01-2010
0

Re: Factory Reset

Unfortunately this is an "it does that". I don't know of a fix. Can you rewind to the beginning after the pause?

Contributor
Posts: 44
Registered: ‎30-06-2010
0

Re: Factory Reset

well if i try and rewind or skip forwar while its frozen i get a v04 error but then it continues playing normally...

Expert
Posts: 1,159
Registered: ‎02-08-2010
0

Re: Factory Reset

You can stop it from doing this by pressing pause, wait a few seconds then play again.

 

It's been doing this for a long time, and it looks like BT have made no attempt to fix the issue.

Guru
Posts: 3,662
Registered: ‎28-02-2010
0

Re: Factory Reset

Hi

V04 errors are normally attributed to speed issues, can you visit www.speedtester.bt.com and post back the results?

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Contributor
Posts: 44
Registered: ‎30-06-2010
0

Re: Factory Reset

Hi Dave,

 

Ok will do that now and post results, although i have no issues with speed on my laptop when using broadband nor when on bt vision (no stuttering when its actually playing or anything only when rewing/skipping forward or at first play)

Contributor
Posts: 44
Registered: ‎30-06-2010
0

Re: Factory Reset

Test1 comprises of three tests

1. Best Effort Test: -provides background information.

 Download  Speed
 15756 Kbps
  
0 Kbps21000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 15756 Kbps
 For your connection, the acceptable range of speeds is 4000-21000 Kbps.
 Additional Information:
 Your DSL Connection Rate :23549 Kbps(DOWN-STREAM), 1189 Kbps(UP-STREAM)
 IP Profile for your line is - 19000 Kbps


2. Upstream Test: -provides background information.

 Upload Speed
 972 Kbps
  
0 Kbps1189 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 972 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1189 Kbps


3. Quality Service Test: -provides background information.

Video Service Quality Test Passed


Expert
Posts: 1,159
Registered: ‎02-08-2010
0

Re: Factory Reset

There's nothing wrong with your download speed, it's more than fast enough to support BT Vision :smileywink:

 

How about running the test again but play an On Demand title at the same time?

Contributor
Posts: 44
Registered: ‎30-06-2010
0

Re: Factory Reset

ok will give that a try now

Contributor
Posts: 44
Registered: ‎30-06-2010
0

Re: Factory Reset

here are the results while playing Father Ted! lol (that still froze at the start)

 



1. Best Effort Test: -provides background information.

 Download  Speed
 14457 Kbps
  
0 Kbps21000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 14457 Kbps
 For your connection, the acceptable range of speeds is 4000-21000 Kbps.
 Additional Information:
 Your DSL Connection Rate :23549 Kbps(DOWN-STREAM), 1189 Kbps(UP-STREAM)
 IP Profile for your line is - 17400 Kbps


2. Assured Rate Test: -provides background information.

 Download Speed
 10904 Kbps
  
0 Kbps1600 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 10904 Kbps
 For your connection, the acceptable range of speeds is 1536-1600 Kbps.
 Additional Information:
 Assured Rate IP profile on your line is - 1600 Kbps


3. Upstream Test: -provides background information.

 Upload Speed
 928 Kbps
  
0 Kbps1189 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 928 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1189 Kbps


4. Quality Service Test: -provides background information.

Video Service Quality Test Passed