on 13-07-2010 9h22
I have a silver vision TV box that shows a steady green light but will not get me onto BT Vision.I have unplugged it and tried to do a reboot but although |I get a message saying that the box is experiencing difficulties and the black bar at the bottom fills up with a grey line I get no further than that, the green light stays steady and the picture goes back to BBC 1. I cannot get BT Vision at all, ;I was on the phone last night to the BT VIsion Help desk and followed all their instructions but still no joy. Broadband is working fine. I have a black BT home Hub.I should be grateful if anyone has any further ideas about what I could do. many thanks.
on 14-07-2010 22h50
on 15-07-2010 7h41
Thanks for that info; I've followed your instructions but still no joy; my desktop computer is getting broadband OK so I think that you're right and the Vision box itself has died ! I've been in touch with BT and they're sending an engineer out next week; hopefully, there will be no charge. Thanks again for your help.
on 15-07-2010 9h27
Sorry to hear about your problem,
If it's a problem with BT, their equipment or service you are not liable for ANY charge (it's sometimes down to the discretion of the engineer so a cuppa and a biscuit go a long way!).
Point to note though , if you get a "reconditioned" silver box replacement please thoroughly test it as I speak from experience when I say mine was faulty from the outset.
If your still having problems, I've got a spare silver box you can have.