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Beginner
Posts: 3
Registered: ‎25-09-2013
0

My bt vision box keeps randomly rebooting. Who do I contact to get it fixed?

MY box keeps rebooting. When I contacted BT the Indian gentleman told me to reset the box. However I have read that this does not solve this problem which seems to be common. I have replied that this is the case and asked to speak to senior staff member but got no reply !!!
Recognised Expert
Posts: 762
Registered: ‎27-01-2010
0

Re: My bt vision box keeps randomly rebooting. Who do I contact to get it fixed?

As you say it's a common and known issue, one positive is that it does get better with every new firmware release so hang in there.

Beginner
Posts: 3
Registered: ‎25-09-2013
0

Re: My bt vision box keeps randomly rebooting. Who do I contact to get it fixed?

Thanks for your reply. I will still keep asking bt why this happens not going to reset box as they advise as I have read this does not work.
Guru
Posts: 4,596
Registered: ‎27-01-2010
0

Re: My bt vision box keeps randomly rebooting. Who do I contact to get it fixed?

It can and does help. If you aren't a new customer or tied to Sky Sports a switch to YouView will give you a stable box.
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