20-10-2013 2h07 - edited 20-10-2013 2h16
Since the new software update, I can't view on demand or catch up. Everytime I try to access a programme I get an error message DRM1 and then VCN800. I tried to check what these error codes mean, but they are not listed! Hoping someone can give me some advice, as to be honest, the on demand and catch up services are the only reason I keep paying BT instead of going with a freeview box!!
on 20-10-2013 8h29
on 20-10-2013 10h14
on 20-10-2013 14h05
I contacted the help desk and they told me to reset factory settings, and its worked. Fingers crossed this continues to be the case!! Hope the issues you are having get sorted out soon.
on 20-10-2013 15h56
on 21-10-2013 23h57
I've just had Vision installed and upgraded to Infinity at the same time. It's been installed for a week now and I have not been able to get any catch-up or on demand services other than BBCiplayer - I'm getting the same DRM1 followed by VRN800. I would have thought that the software in the new vision box would have already been upgraded! I'll try resetting to factory settings and will keep my fingers crossed!
on 17-11-2013 16h55
on 20-11-2013 12h08
We have 2 identical BT Vision boxes. One has upgraded to the new software, the other hasn't.
Both are connected to broadband. I have tried the reboots and still no joy.
Trying to hold buttons down on the box and reboot and unplug stuff is hard work enough due to how stuff is positioned.
on 21-11-2013 0h32
Before some of you do a factory reset that willl loose your recordings, try this first.
If it doesn't work then do a factory reset.