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Dan2234
Posts: 52
Registered: ‎24-10-2011
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Accepted Solution

Powerline Adapters not working

hi  i have had no problems with BT Vision untill this afternoon when i noticed the powerline data light went out i've reset both adapters several times but to no avail  is there anything else i can try without calling BT.

Guru
AllanQuatermain
Posts: 4,431
Registered: ‎04-02-2010
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Re: Powerline Adapters not working

Is your broadband connection active, and your hub functioning ok?

 

You could try to reset your hub, and then marry the powerline adaptors again...............

AQ.
"Welcome to Royston Vasey - You'll never leave."

Contributor
Dan2234
Posts: 52
Registered: ‎24-10-2011
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Re: Powerline Adapters not working

yes i've reset the hub and tried to marry the powerline adators again but still nothing

Sage
Keith_Beddoe
Posts: 23,118
Registered: ‎27-01-2010
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Re: Powerline Adapters not working

Have you tried the standard BT help page?

Resetting Powerline adapters

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Guru
AllanQuatermain
Posts: 4,431
Registered: ‎04-02-2010
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Re: Powerline Adapters not working


Dan2234 wrote:

yes i've reset the hub and tried to marry the powerline adators again but still nothing


Is you PC working via an ethernet cable? Is it possible to link BTV box to the hub via a cable?  Has your bbspeed dropped way down?

 

If it isnt the bband or the hub, IMHO its just the powerline adaptors or one of them are dud.  If you are in contract with BTV, they will replace them and it should be FOC.  Give the helpdesk a ring and they will send out the latest pla's. Dont throw the old ones away, as they'll send a return to us freepost envelope.

AQ.
"Welcome to Royston Vasey - You'll never leave."

Contributor
Dan2234
Posts: 52
Registered: ‎24-10-2011
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Re: Powerline Adapters not working

broadband is fine i've told my dad its the adaptors but no doesn't believe me

Guru
AllanQuatermain
Posts: 4,431
Registered: ‎04-02-2010
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Re: Powerline Adapters not working

Well then, I'd get on the phone and ask for a new set before they shut shop for the night.  Proably be here tmrw or day after at the latest.

AQ.
"Welcome to Royston Vasey - You'll never leave."

Aspiring Expert
ChrisC
Posts: 221
Registered: ‎27-01-2010
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Re: Powerline Adapters not working

PS if the Vision Box is still powered up don't turn it off or it might not start again until you get it back online (standby is fine)
Contributor
Dan2234
Posts: 52
Registered: ‎24-10-2011

Re: Powerline Adapters not working

i've been on the phone at teatime to BT Technical Support and they've agreed to send out some replacements

Guru
AllanQuatermain
Posts: 4,431
Registered: ‎04-02-2010
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Re: Powerline Adapters not working

Please let us know hoe you get on.

 

IMHO, that should be you sorted.

AQ.
"Welcome to Royston Vasey - You'll never leave."