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Aspiring Contributor
Posts: 13
Registered: ‎04-08-2013
0
Accepted Solution

Programme listings for Extra channels missing from TV Guide

Hi,

Not sure if anyone can help - but the programme listings for the Extra channels are missing from the Program Guide.  The channels are working (i.e. broadcasting) but the listing is empty.  The result is that recordings can't be made on those channels (althoiugh they can be watched live).

 

Does anyone know of a simple solution to recover the listings (or re-start that part of the BT Vision package)?

 

Thanks

Guru
Posts: 2,585
Registered: ‎11-03-2012
0

Re: Programme listings for Extra channels missing from TV Guide

Hi, go to the TV Guide. Then press the red button. Leave about 10 seconds a green banner will appear "refreshing programme information".
Aspiring Contributor
Posts: 13
Registered: ‎04-08-2013
0

Re: Programme listings for Extra channels missing from TV Guide

Hi thanks for the quick reply, but unfortunately that appears not to have work; within TV Guide there is no Red Button options and pressing anyway has no effect (the refreshing programme information banner does not appear).

Thanks for the response though.

Any other suggestions are welcomed.
Guru
Posts: 2,585
Registered: ‎11-03-2012
0

Re: Programme listings for Extra channels missing from TV Guide

I know there is no option. Just try again, but do it slowly and wait for the response
Expert
Posts: 471
Registered: ‎13-02-2010

Re: Programme listings for Extra channels missing from TV Guide

Press the red button on the remote.

Guru
Posts: 2,585
Registered: ‎11-03-2012
0

Re: Programme listings for Extra channels missing from TV Guide

[ Edited ]
Thanks Hunter. Missed that simple step!!
Aspiring Contributor
Posts: 13
Registered: ‎04-08-2013
0

Re: Programme listings for Extra channels missing from TV Guide

Hi, thanks - initially it didn't work (sat watching the TV guide for a couple of minutes), gave up, turned off-and-on and tried the red button again; channel list refreshed, problem resolved - thanks.
Guru
Posts: 2,585
Registered: ‎11-03-2012
0

Re: Programme listings for Extra channels missing from TV Guide

Good, glad to help, with Hunters assistance.
Newbie
Posts: 1
Registered: ‎30-09-2013
0

Re: Programme listings for Extra channels missing from TV Guide

I have the same problem in that some of the listings are not present.

I have tried the refresh facility but sadly this does not work. All of the hd channels are affected including bt sport 1 & 2.

 

 

Aspiring Contributor
Posts: 8
Registered: ‎22-10-2013
0

Re: Programme listings for Extra channels missing from TV Guide

Ive been getting this problem for a while now, I only notice it when a series record stops because the program isn't listed.

I perform a guide refresh as detailed above, but the problem reappears a few days later, some Broadband TV or BT Extra channels have no TV guide listings.

Does BT know why this happens just to some of the Extra channels? While a guide refresh solves the immediate problem, BT must fix the cause.