on 01-08-2012 8h17
I ordered SKY Sport 1 & 2 on Monday, can anyone tell me how long does it take for the channels to be activated, as we currently can not access them. All we get is a grey screen and a white dot in the top right hand corner of the screen.
I have tried to activate the card & can see ESPN but not SKY Sports.
Any help would be appreciated.
on 01-08-2012 9h09
hi if you can see ESPN and not sky sports on channel 41 then it sounds like there is an issue with your account and potentially sky sports has not been setup correctly. I think a simple call to BT will fix this as my view is the account does not correctly have sky sports added, as you have said you can see ESPN playing ok.
hope this helps
on 01-08-2012 12h22
on 01-08-2012 14h12
I can look into this for you. Please could you send me in your details using the "contact us" link found in the "about me" section of my profile?
on 01-08-2012 14h32
Please make sure to include your BT account number and a link to this thread.
on 02-08-2012 8h16
Well Sky sports 1 & 2 are still not switched on inspite of calls to the Vision team, I have been waiting since Monday. My account is set up correctly, so I can not see what the issue is. ESPN works fine. I am on the current Vision software running Windows CE & not the new one.
I have asked the Vision team for the latest software update, but so far they have refused to issue it.
So looks like I will have to cancel the service & go to SKY as I have been missed sold the product....Looks like one for Trading Standards to investigate...
on 02-08-2012 10h29
on 02-08-2012 13h16