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stuartrogerson
Posts: 4,358
Registered: ‎27-01-2010
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Sky Activation How Long Does it take

I ordered Sky Sports this morning so that my 93 year old FIL could watch the Ryder Cup this afternoon. I have ESPN already having had to move back up to Bronze for my Grandson.

I made it plain as would be heard from a recording of the conversation that if it wasn't to be activated by this afternoon I would not proceed.

I was assured I would have it by 2pm at the latest.

The box has been on ch41 as instructed since 11am.

No Sky Sports and here we are at 4:20pm.

Can't cancel now as was only able to do it during the phone call itself I was told.

Not terribly happy as you can imagine and I am a great supporter of this service.
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Daniel
Posts: 353
Registered: ‎27-01-2010
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Re: Sky Activation How Long Does it take

HI,

 

To activate the sports can be very quick sometime or very slow others, One thing I would advise is to be tuned into a sport channel that is already active to get signals though in your case this would be espn.

 

Have you been to bt.com to track the order yet?

 

 

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stuartrogerson
Posts: 4,358
Registered: ‎27-01-2010
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Re: Sky Activation How Long Does it take

No not sure where to go and I was told leave it on 41
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Daniel
Posts: 353
Registered: ‎27-01-2010
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Re: Sky Activation How Long Does it take

Just saying its never worked for me to get signals though to a card when I was on an inactivated channel.

 

To track the order you need to be register to bt.com log into your account and click order tracking if there is a open order it should come up from there.

 

If that dont work you could phone up and ask for the tracking number 

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stuartrogerson
Posts: 4,358
Registered: ‎27-01-2010
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Re: Sky Activation How Long Does it take

I see the order. Have put it to ESPN now to see if anything happens
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andylloyd
Posts: 186
Registered: ‎30-01-2010
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Re: Sky Activation How Long Does it take

If in doubt call them back again.

I had a similar issue when I ordered it and the SS1 & SS2 had to be redone over the phone as there was a 'mismatch' on the account :smileywink:

Kind Regards
Andy
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DonSimon
Posts: 2
Registered: ‎02-10-2010
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Re: Sky Activation How Long Does it take

I was in the same position today. Called tech support and they told me to unplug the box and restart it.

 

Problem solved.:smileyhappy:

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stuartrogerson
Posts: 4,358
Registered: ‎27-01-2010
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Re: Sky Activation How Long Does it take

Done that and still nothing
Am deeply unhappy as thus was ordered for a very special reason as I explained to the mods
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DonSimon
Posts: 2
Registered: ‎02-10-2010
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Re: Sky Activation How Long Does it take

Thats a pity.

 

Have you called to double check that it's been set up on the account?

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stuartrogerson
Posts: 4,358
Registered: ‎27-01-2010
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Re: Sky Activation How Long Does it take

Yes I have
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