on 18-08-2013 18h21
Oops sorry i also have opted in for the extra 18 channels and the free sport. I get blank screen on all of the extra channels yet it tells me whats on. Just cant view it... i.e. if i go to 508 it says 508 bt sport 2 but screen is black.
Ive found the whole experience very stressful. And now they want more money for upgrading hub. Ive been a customer over 12 mths and all that time i was paying extra as my phone,tv,and infinity 2 were all charged seperate. I must have paid around £120 more than i should if they were bundled. Yet they still want 35 for a better hub. I have lost all trust with bt.
The hub you have isn't compatible with the service, you'll need a new one.