on 01-10-2011 11h52
Getting this message from BT Vision on many digital channels. Clearly it is not true as I can get same channels through normal Freeview (Sky excepted, of course). We have had a channel update so retuned Freeview (South-West England) which worked fine, why not BT Vision? The bottom line is that I am not getting Sky Sports at all. I am paying but not getting. Sort it out now.
Solved! Go to Solution.
on 01-10-2011 14h18
Can I suggest you try the fix mentioned in the sticky HERE Whilst it states it's for SCART issues, mine is on HDMI and it did seem to fix the issue.
on 01-10-2011 18h30
Thanks AlunH, already tried that a couple of times with no result. To say "we are working really hard..." is unacceptable. It shouldn't happen at all. I am not getting the service I have paid for.
on 01-10-2011 19h01
In which case it may be some other issue. Check the usual suspects if you haven't already (aerial connections etc). Also it's worth checking this site to see what sort of power your transmitter is on UKFree.tv as when they did DSO up here some MUXes ran on reduced power for a while which meant I couldn't get them on BTVision... you might get them on your normal TV but the BTVision box runs 2 Tuners so requires a better/stronger signal.
Failing all that, dropping the mods a line would be a good move so they can look into it for you.
on 01-10-2011 19h37
Thanks again AlunH. Yes have checked connections, the rest isn't appropriate as I (a mere paying customer) see it. Things should work, without me having to bother with transmitters etc. Did you get a refund for the period when you couldn't get what BT contracted to provide?
I take it that the mods read this.
on 01-10-2011 19h51
If I may....?
Yes the mods do read all these threads, eventually. But if the Signal is low, you could try unplugging the aerial lead from the box to the TV (if fitted), unplug the aerial lead serving the box and rescan for channels.
Obviously nothing will be found, but this will clear the box. Then plug the main aerial lead back in, NOT the aerial lead from the box to TV and rescan for channels. Does it now find them without the low signal warning?
01-10-2011 21h57 - edited 01-10-2011 22h00
Don't 'spose your signal comes from Huntshaw cross does it ? I've had "bad or no signal" on my Humax pvr frequently today, specially the BBC mux on Ch 46.
on 02-10-2011 8h39