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Andrewr25
Beginner
824 Views
Message 1 of 3

61998

Is the 61998 an automated service by bt or monitor by a human? 🤔

2 REPLIES 2
jac_95
Guru
Guru
816 Views
Message 2 of 3

Re: 61998

This is a chat bot where messages end up performing different actions based on key words and integrates back with BT's systems. Some may end up in a queue where an advisor will pick this up and some actions are all automated.

Andrewr25
Beginner
794 Views
Message 3 of 3

Re: 61998

Thanks, i think some old msgs have just decided to automatically resend to bt so now it having a really confusing chat about a fault and an order i think, 😂😂 

Wonder if i said cancel handset order and proceeds with repairs would a human pick it up or would a bot get really confused 😂