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Geri87
Newbie
23,284 Views
Message 1 of 3

Add/Edit Account page won't load! - BT Mail

Hi there

 

I've recently bought my own domain name and wanted to receive my mail through an external program (e.g. Mac Mail/Outlook).  BT has sent me an error 553 message, saying I need to verify my new email through the 'add/edit accounts' page - but this page will not load!  (I've been re-visiting it now for over a week now and it's driving me up the wall!)

 

I wondered if anyone else had the same problem and/or knows a way around it?

 

 

Thank you.

2 REPLIES 2
neilmorgan
Expert
23,280 Views
Message 2 of 3

Re: Add/Edit Account page won't load! - BT Mail

If you have a domain you may need to check the documentation of whoever provides it and use their SMTP server to send emails. You do not need to verify incoming pop or imap
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Why do upgrades always come with a downgrade
Distinguished Guru
23,252 Views
Message 3 of 3

Re: Add/Edit Account page won't load! - BT Mail

 


@Geri87 wrote:

Hi there

 

I've recently bought my own domain name and wanted to receive my mail through an external program (e.g. Mac Mail/Outlook).  BT has sent me an error 553 message, saying I need to verify my new email through the 'add/edit accounts' page - but this page will not load!  (I've been re-visiting it now for over a week now and it's driving me up the wall!)

 

I wondered if anyone else had the same problem and/or knows a way around it?

 

 

Thank you.


 

Hi Geri.

 

See my shortcuts option 0e, however if the page doesn't load that wont help either.

 

Have you tried another browser, e.g. firefox, opera, Chrome or Safari ?