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PPAli
Newbie
336 Views
Message 1 of 3

Address lost although we have NAD key = lost connection for 16 days

Our openreach fibre provision has been supplied to the wrong address twice, due to an error in the NAD database (name and address).

As a result, we have had no broadband to our business for over two weeks. BTLocalBusiness have told us the issue is with the NAD keys and needs to be re-provisioned - which they cannot do as Openreach have to do it.

BT Local Business have now left for the weekend having put in a request to 'find' our address and match it with our ONT (the terminal).

Can we do anything to make this a faster process it is vital to get our business fully back online. We had a good FTTP connection for about two years until we were sold a package to make our phone calls cheaper, so we know it can work.

Any help welcome as we have been sent all around the houses explaining the issue many times and don't want to wait a day longer than necessary as it is embarassing and taking all our time to work around the loss of email and wifi.

2 REPLIES 2
Distinguished Sage
Distinguished Sage
334 Views
Message 2 of 3

Re: Address lost although we have NAD key = lost connection for 16 days

Welcome to the BT Residential Customers forum

 

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

 

Thanks

PPAli
Newbie
321 Views
Message 3 of 3

Re: Address lost although we have NAD key = lost connection for 16 days

Thank you, I have done that.