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AjayK48
Contributor
785 Views
Message 11 of 24

Re: Apart from here cannot start new thread

Hi Stephanie,

 

I normally use IE 11 and successfully posted in the BT Mobile section about a week ago. Since that post I have not been able to start a new thread in any other section other than here. I have also tried using Chrome but exactly the same.

 

As I said before I also created a new profile with a new username and different email address but exactly the same happens.

 

The "New Message" link is actually missing completely so cannot post in any section other than here. It's as if I am not signed in but I am.

 

I am able to reply to an existing thread.

 

Any help appreciated.

 

Thank you

 

kernowgirl
Aspiring Contributor
769 Views
Message 12 of 24

Re: Apart from here cannot start new thread

I have the same problem and cant find any way of starting a new thread, and I didnt have any problems before!!
AjayK48
Contributor
761 Views
Message 13 of 24

Re: Apart from here cannot start new thread

Send a PM to Stephanie (Moderator) in the previous entry above yours. She is trying to work out what is going on but up until now I have been the only person to report it.

 

Cheers.

 

VelBri17j
Newbie
761 Views
Message 14 of 24

Re: BT community messages!

Like you Injust joined but fir the life of me I can't find the way to post a new message ! Is it really that difficult ? Nowhere on my screen can I find a link to the "Post a New Message" page !?
Distinguished Sage
Distinguished Sage
748 Views
Message 15 of 24

Re: BT community messages!

Its at the top left of the message listings for each board.

Try https://community.bt.com/t5/forums/postpage/board-id/ForumHelp

That will post a new message on this board.

AjayK48
Contributor
740 Views
Message 16 of 24

Re: BT community messages!

Hi Keith,

 

These are some screen shots of the problem I am trying to resolve with moderator Stephanie at the moment.

 

Below screen shot with me signed in and in the BT Mobile Section with no "New Message" option showing.

 

BT Forum1.jpg

 

Below Screen Shot within the Community and Announcements Section and the "New Message" option shows up:

 

BTForum2.jpg

Distinguished Sage
Distinguished Sage
737 Views
Message 17 of 24

Re: BT community messages!

Yes, its missing on the mobile page. I will ask a moderator to look into it.

Its a new board, so its possible that there is some permissions missing.

 

Moderator
Moderator
731 Views
Message 18 of 24

Re: BT community messages!

Hi AjayK48,

 

Don't worry! I can see @StephanieG is dealing with this for you and she'll get you sorted out.

 

Cheers,

 

Robbie

AjayK48
Contributor
726 Views
Message 19 of 24

Re: BT community messages!

Keith - It's not just the BT Mobile section it's every section except Community and Announcements.

Highlighted
Distinguished Sage
Distinguished Sage
720 Views
Message 20 of 24

Re: BT community messages!

I think I can see what you need to do.

You have to actually select "BT Mobile" as shown below the subject line.

That takes you to a new listing of the threads, which has the new message tab.

 

Having to "double select" the board, to get the "new message" tab, is something that has happened since the forum was re-organised.

 

This applies to most of the other boards on the forum.

 

See the image below, if you select next to where I show the blue line, it takes you to a full listing of the board, with the NEW option.

Image1.jpg

 

You will then see this.

 

 

Image2.jpg