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AjayK48
Contributor
3,232 Views
Message 1 of 24

Apart from here cannot start new thread

I was able to start a new thread in the BT Mobile section a few days ago but since then do not have the option to post a new message in any other section of the community forums.

 

Any help appreciated.

 

23 REPLIES 23
Distinguished Sage
Distinguished Sage
3,223 Views
Message 2 of 24

Re: Apart from here cannot start new thread

as long as you are signed into the forum you should not have a problem



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AjayK48
Contributor
3,219 Views
Message 3 of 24

Re: Apart from here cannot start new thread

I am signed into the forum and apart from this "Community and Announcements" section the "New Message" option is no longer showing. Very strange.

 

Distinguished Guru
Distinguished Guru
3,216 Views
Message 4 of 24

Re: Apart from here cannot start new thread

There were some weird goings-on here during the night, with gobbleygook replacing some existing material. That seems to have been put right but it might be worth waiting a while to see if your problem is just a repercussion.

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AjayK48
Contributor
3,209 Views
Message 5 of 24

Re: Apart from here cannot start new thread

Yes I am also seeing the gobbleygook text in some places as well. I have double checked using a diffent computer and the same happens.

Distinguished Sage
Distinguished Sage
3,199 Views
Message 6 of 24

Re: Apart from here cannot start new thread

I saw that as well but just put it down to something said by the helpdesk!


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Distinguished Guru
Distinguished Guru
3,197 Views
Message 7 of 24

Re: Apart from here cannot start new thread

Good idea imj, but it looked more like Korean than Hindi.

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AjayK48
Contributor
3,186 Views
Message 8 of 24

Re: Apart from here cannot start new thread

I have tried setting up a new sign in profile and username to see if I could then post in all sections of the forums but still exactly the same problem. I can only post a new thread in this section.

 

I have also tried using a different browser but no difference.

 

Who can I contact to report this?

 

Any help appreciated.

 

Distinguished Sage
Distinguished Sage
3,183 Views
Message 9 of 24

Re: Apart from here cannot start new thread

I have notified the moderators of the forum about your problem.

Community Manager
Community Manager
3,177 Views
Message 10 of 24

Re: Apart from here cannot start new thread

Hi @AjayK48 I checked your account settings and profile and can't see anything from a forum platform-perspective that's preventing you from posting.

 

Can you confirm:

1) What browers you've tried;

2) Is the "New Message" link missing altogether, or is it a case that you can write up a new message, but can't actually post it? If it's the latter, do you get an error message when this happens?

3) Are you able to reply to an existing thread?

 

Thanks,

Community ModeratorStephanie
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