BT.com complaints form not working

[docdunning]

I just tried raising a complaint to BT, using the online form.

Unbelievably (or maybe not), I get this error when submitting the form: 

Sorry, something went wrong

We were unable to save your changes at this time. Please try again

Does this happen often?  How many times should I "try again", or should I leave it until tomorrow?

Alternatively, maybe I should complain about the complaints process 😉.

[Michael_D]

Hi @docdunning 

Thanks for coming to the community.

Have you been able to try the link again today? 

If you are still seeing the same, can you try to clear the cookies and cache from your browser and try another browser?

Let me know how you get on.

Michael

[docdunning]

@Michael_D 

Hi - and thanks for posting.  I've not tried submitting the complaint today.

The complaint relates to significant problems my family and I are having with email address import / gifting.  I had a webchat with a CS agent today on the gifting topic, and we need to try one of the agent's suggestions.

If that doesn't work, I'll try the complaint again.

[docdunning · Accepted solution]

Just to close this off - the CS agent's suggestion did not work, so I have today raised the complaint, which did submit OK.

[Ritu_D]

Hi @docdunning 

Thanks for coming back to update us. 

I'm sorry to hear the suggested fix didn't resolve the issue, but I'm glad you were able to submit your complaint successfully in the end. 

Thanks 

Ritu