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Message 31 of 38

Re: BT is blocking my website

Our website https://astron.health is still being blocked by BT. They are the only ISP blocking us, and there doesn't appear to be any clear way to get this resolved. Can somebody please help! 

It's not being blocked, are you still getting SSL problems? 

226 Views
Message 32 of 38

Re: BT is blocking my website

Hey there @Steve_M , we seem to have a similar issue for the site https://isbjira.dxc-ins.com/ . Used it with our old ISP before moving office and switching to BT. Same case it seems where everything our side (fw etc) is working fine but stops at our BT Router and of course site seems to work everywhere except on our BT line. (Have no other BT line to test with)

Have logged a request with BT NOC  but I have  have heard response time can vary greatly so if you are free and can take a look that would be amazing!

Thanks,
L.

222 Views
Message 33 of 38

Re: BT is blocking my website

@Luke_M 

Are you a BT Business user?

216 Views
Message 34 of 38

Re: BT is blocking my website

@Keith_Beddoe We are yes.

203 Views
Message 35 of 38

Re: BT is blocking my website

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

This is the residential forum.

Thanks

199 Views
Message 36 of 38

Re: BT is blocking my website

Will do! Thanks.

177 Views
Message 37 of 38

Re: BT is blocking my website

Hey there @Steve_M , we seem to have a similar issue for the site https://isbjira.dxc-ins.com/ .

Hi @Luke_M , this doesn't look like a BT issue. We're not blocking the page. 

I've spun up an EC2 within AWS eu-west-1 (nothing to do with BT) and that is unable to reach the site on port 80:

[ec2-user ~]$ curl http://isbjira.dxc-ins.com

[ec2-user ~]$ curl https://isbjira.dxc-ins.com
<!DOCTYPE html>
<html lang="en">
<head>


[ec2-user ~]$ telnet isbjira.dxc-ins.com 80
Trying 170.30.249.244...
^C

[ec2-user ~]$ telnet isbjira.dxc-ins.com 443
Trying 170.30.249.244...
Connected to isbjira.dxc-ins.com.
Escape character is '^]'.
^]
telnet> quit
Connection closed.

 

Have you tried it making sure to type the https:// part manually as it looks like the webserver is not accepting connections on port 80, thus missing any http to https redirection rules?

Steve

 

157 Views
Message 38 of 38

Re: BT is blocking my website

Hi @Steve_M ,

thanks for that.

I am not on that network to try now but I believe I did actually try that.

Would even try, have it fail, connect to hotspot, refresh page, and then would be all good.

Waiting still to hear back from BT NOC to see if it is anything else that needs a little more investigating.

Thanks again, appreciated.