I am now officially frustrated withBT
My mother is 86 years old, very frail, blind, mostly housebound and has only a BT landline.
I have tried for 2 days, 30 mins each time to get through to someone to report this fault.
The fault tracker shows the system has logged a call.
Given her circumstances, how long will she be expected to wait.
if you were able to report a phone fault and said your mother was an elderly vulnerable customer you should have received priority fix
is you mother a BT Retail customer as many refer to their phone as BT but in fact have a different ISP
assuming your mother is a BT Retail customer I have asked the forum mods to help as they are BT employees. They will post her
Welcome to the Community and thank you for posting. I'm sorry your mom has been left without telephone service. If you send me the details, I'll be able to help you get the service repaired.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages