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Distinguished Expert
Distinguished Expert
20,477 Views
Message 1 of 10

Broadband section on the forums

Just curious.

Why can't I open the Broadband Section in the Forums?

There's an error message from Lithium.

 

9 REPLIES 9
ljm
Expert
20,485 Views
Message 2 of 10

Community Forum Home/Welcome Page - Problem

When i click on Broadband(3 items) on the Forum Welcome Page it doesn't take me to the normal listing of the 3 Broadband Items.  Instead it takes me to a Yahoo.com page which shows the letters BB in a Search box.  The only way i can access the Broadband Queries Board is by going the long way round and putting a general Broadband query word in the Search box on the Welcome Page.  If i click on 'Phones' or 'Lounge' or Email/App or any of the listings other than Broadband(3 items) everything works as normal i.e. sends me through to whatever i click on.

 

Has anybody else had a problem when clicking on Broadband(3 items) on the Welcome Page?  Problem has only started this morning.

Guru
Guru
20,472 Views
Message 3 of 10

Re: Broadband section on the forums

Hi Ribblelancs,

 

Seems to be effecting most users/viewers of the forum. It has been raised up.

For now you can go to:

 

1) ADSL/Copper Broadband Speed/Connection Issues https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/bd-p/BBinHome

 

2) BT Infinity Speed/Connection Issues https://community.bt.com/t5/BT-Infinity-Speed-Connection/bd-p/BTInfinity

 

3) Other Broadband Queries - https://community.bt.com/t5/Other-Broadband-Queries/bd-p/OtherBB

 


jac_95 | BT.com Help Site | BT Service Status
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Guru
Guru
20,483 Views
Message 4 of 10

Re: Community Forum Home/Welcome Page - Problem

Hi ljm,

 

Seems to be effecting most users/viewers of the forum. It has been raised up.

For now you can go to:

 

1) ADSL/Copper Broadband Speed/Connection Issues https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/bd-p/BBinHome

 

2) BT Infinity Speed/Connection Issues https://community.bt.com/t5/BT-Infinity-Speed-Connection/bd-p/BTInfinity

 

3) Other Broadband Queries - https://community.bt.com/t5/Other-Broadband-Queries/bd-p/OtherBB

 

4) To view all posts go to https://community.bt.com/t5/forums/recentpostspage/


jac_95 | BT.com Help Site | BT Service Status
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Distinguished Expert
Distinguished Expert
20,471 Views
Message 5 of 10

Re: Broadband section on the forums


@Ribblelancs wrote:

Just curious.

Why can't I open the Broadband Section in the Forums?

There's an error message from Lithium.

 


Sorry,

Service status says "possible problem" but there are no details at his time.

Just have to wait......

ljm
Expert
20,481 Views
Message 6 of 10

Re: Community Forum Home/Welcome Page - Problem

Thanks jac 95 for replying, sort of helps knowing it's not just me having probs with it. Cheers.
wedd1ng528
Aspiring Expert
20,472 Views
Message 7 of 10

Can't open "Broadband (3 items)"

I cannot open the "Broadband(3 items)" topic. I keep getting the following error message:

 

An Unexpected Error has occurred.
  • Your request failed. We recommend you open a Lithium Support Case and provide the date and time you received the error and this Exception ID: 378FA30B.

    Click your browser's Back button to continue.

Anyone else suffering the same?

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Mistakes and embarrasing goofs in e-mails are only discovered when you've sent them!
Guru
Guru
20,468 Views
Message 8 of 10

Re: Can't open "Broadband (3 items)"

Hi wedding

 

Seems to be effecting most users/viewers of the forum. It has been raised up.

For now you can go to:

 

1) ADSL/Copper Broadband Speed/Connection Issues https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/bd-p/BBinHome

 

2) BT Infinity Speed/Connection Issues https://community.bt.com/t5/BT-Infinity-Speed-Connection/bd-p/BTInfinity

 

3) Other Broadband Queries - https://community.bt.com/t5/Other-Broadband-Queries/bd-p/OtherBB

 

4) To view all posts go to https://community.bt.com/t5/forums/recentpostspage/


jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
Dippu
Aspiring Expert
20,470 Views
Message 9 of 10

Re: Community Forum Home/Welcome Page - Problem

It works on my mobile but not on the PC!
wedd1ng528
Aspiring Expert
20,463 Views
Message 10 of 10

Re: Can't open "Broadband (3 items)"

Yes thanks jac. I found that if I went to my posts under my username and then selected one of the posts there then I could get into the topics. I noticed that others are also having the same problem. TU

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Mistakes and embarrasing goofs in e-mails are only discovered when you've sent them!