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Battle-Bunny
Aspiring Contributor
14,278 Views
Message 1 of 11

Can't Reset Forum Password

I set up this forum account recently and, although I noted the user ID, I didn't note the password. In fact, IIRC, I've always used the "Connect with Facebook" option to log in to the forum. I'd prefer to log in directly, so I eventually  clicked on the "Forgot?" (password) link, which prompts for an email address, so I entered the gmail account that I'd specified in my forum settings, and after a few minutes I received an email with a "Reset Password" link. This didn't work ... after submitting the new password it returned the error message: "You do not have sufficient privileges for this resource or its parent to perform this action."

* I tried reporting the problem by replying to the "Reset Password" email from the "BTCare Community Forums Team", but the address doesn't accept incoming mail.

* So then I tried the "Live Chat" in Help, but the person had never even heard of the BTCare Community Forums, and they were no help at all.

* So then I thought that maybe I should have entered my BT email address on the "Forgot?" link (even though that's not the one assigned to my forum account), but that didn't work either. Whereas the first time I received a reply after a few minutes, I've received no reply to my second attempt after 8 hours.

* I've also tried using my MyBT password and my Facebook password with my forum ID to login to the forums, in the unlikely event that I'd used one of them, but neither is accepted.

* I've also tried searching for "reset password" in the forum posts, but didn't get back anything relevant.

* I've also tried resetting the password via my forum settings, but the "Personal Profile : Login" section just shows a user name (which can't be changed) and has no mention of a password.

* Finally I tried logging in to the forums without a password, but that didn't work either (unsurprisingly).

So I'm still stuck having to login to the forums via Facebook. Any ideas on how to fix this or whom I should contact and how, as the "live chat" and email and "Forum help" options weren't any help?

10 REPLIES 10
Distinguished Sage
Distinguished Sage
14,275 Views
Message 2 of 11

Re: Can't Reset Forum Password

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
14,254 Views
Message 3 of 11

Re: Can't Reset Forum Password

Hi @Battle-Bunny

 

I have dropped you a private message.  Reply when you get the chance and we will take it from there.

 

Cheers,

 

Robbie

Battle-Bunny
Aspiring Contributor
14,205 Views
Message 4 of 11

Re: Can't Reset Forum Password

This was resolved by RobbieMac disconnecting the Facebook link and then assigning a new forum password for that user ID.
Moderator
Moderator
14,202 Views
Message 5 of 11

Re: Can't Reset Forum Password

Hi @Battle-Bunny,

 

Thank you for posting back. I'm glad to hear that @RobbieMac was able to help Smiley Happy

 

PaddyB

m4xwl
Aspiring Contributor
12,231 Views
Message 6 of 11

Re: Can't Reset Forum Password

I've had a similar problem and used BT help chat, they hadn't a clue how to help. Asked me to try my MyBT login details!

 

I have never used a FB link, but was getting a "no username/password combination exists" despite having posted a week earlier"

 

Tried the password reset and got exactly the same as the OP about insufficient privileges. Tried this at least 6 times. Since no other means of help, raised a BT Complaint, but am not holding my breath.

 

So tried tonight and suddenly, after saying no known user, I suddenly got in. Posted to a thread, logged out, tried to log in, problem re-appears.

 

So I can get in sometimes, but then I cant 5 minutes later.

 

I must have, like other people, around 100 or more logins for so many sites, and I have never ever seen anything like this.

Moderator
Moderator
12,195 Views
Message 7 of 11

Re: Can't Reset Forum Password

Hi @m4xwl,

 

You'd need mod help for that. You can reach me by clicking on my user name and then on contact the mods. We'll get back in touch and help you.

 

Thanks

 

DanielS

m4xwl
Aspiring Contributor
12,150 Views
Message 8 of 11

Re: Can't Reset Forum Password

Thx @DanielS. Have now done that, took me several tries to login, as usual! Says wrong username and password but then suddenly recognises!!
m4xwl
Aspiring Contributor
11,497 Views
Message 9 of 11

Re: Can't Reset Forum Password

Thanks @DanielS got your vmail yesterday, logged in OK and changed password, logged out and back in, fixed!! Thanks again.
m4xwl
Aspiring Contributor
11,495 Views
Message 10 of 11

Re: Can't Reset Forum Password

Although a bit different from the OP issue, it was solved in a similar way, DanielS asked me to use FB as a way in. He then dis-associated the FB account, set a new password and it was sorted.