Cannot log in to mybt,Bt aware 2 months ago and still not fixed the issue

[Linzi_H]

Hi @John717 

Welcome to the community.

Thanks for making our team aware that you're facing some trouble with this, and I'm sorry if you haven't received any further updates from them on the next steps.

What happens when you're trying to log in? Are you seeing an error message at all?

Speak soon,
Linzi 

[John717]

I have logged this a number of times via your ai system

[Mod edit: removed personal details]

[Linzi_H · Accepted solution]

Please don't share any personal details within public view @John717. 

I know it's frustrating having to log the same issues multiple times. 

If you can give us some further details about what's happening, we'll be able to offer you the best advice. Or you're welcome to call our team directly for further support. 

Linzi 

[John717]

Get  a message saying

Sorry cannot load your account details at the moment 

[Katie_B]

Thanks so much for getting back to us @John717. 

I'd recommend reporting this directly to a technical care agent who can raise a ticket for further investigation if a standard diagnostics doesn't resolve your issue. 

You can report this by giving us a call on 0330 1234 150. 

Please keep us updated. 

Katie

[John717]

I think I have done this already,been told they will keep me updated,not received any up dates .

Every time I contact them takes at least half an hour explaining the problem.

It is beyond frustrating