Welcome to this user forum.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
They may be able to help with this.
Hi @Technophobe3 sorry that you have had to spend a long time on chat to try and resolve the fault with your service. Please click on my profile and send us over your details by selecting the contact the mods option and we will try to make things as smooth as possible for you to get this fixed.
Thanks for taking my calls over the past week. Really glad to see that the replacement router looks to be performing so much better with less drops on your line.
I'll make this as resolved for now but should any issues arise please post back on this thread.