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Anonymous
Not applicable
681 Views
Message 1 of 15

Closing BT community account

I havent used BT for years and would like to close by old BT community account. How on earth are you suppose to do this???

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14 REPLIES 14
Distinguished Sage
Distinguished Sage
662 Views
Message 2 of 15

Re: Closing BT community account

You can't, only the mods can. I will ask them to intervene.

Moderator
Moderator
660 Views
Message 3 of 15

Re: Closing BT community account

Hi @Anonymous I've sent you a PM please can you check it and reply back to me. 

https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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Anonymous
Not applicable
627 Views
Message 4 of 15

Re: Closing BT community account

Ok, thanks for your help.

Seems odd that users can't do so themselves though?

Moderator
Moderator
617 Views
Message 5 of 15

Re: Closing BT community account

You are very welcome @Anonymous.

We'll get it closed for you and remove any personal identifiable information.

Thanks

DanielS

Community ModeratorDannyS
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Distinguished Guru
585 Views
Message 6 of 15

Re: Closing BT community account


@DanielSwrote:

You are very welcome @Anonymous.

We'll get it closed for you and remove any personal identifiable information.

Thanks

DanielS


You really need to investigate why users can't instigate this themselves. You seemed to have ignored the issue. The GDPR has a section called right to be forgotten. I suggest this is looked at.

Distinguished Sage
Distinguished Sage
573 Views
Message 7 of 15

Re: Closing BT community account


@Andy_N wrote:

@DanielSwrote:

You are very welcome @Anonymous.

We'll get it closed for you and remove any personal identifiable information.

Thanks

DanielS


You really need to investigate why users can't instigate this themselves. You seemed to have ignored the issue. The GDPR has a section called right to be forgotten. I suggest this is looked at.


Where in the GDPR does it state that the person has to be able to remove the data them self. As far as I can see it only makes a requirement to have the data removed by the data holder if the person requests it or it is outdated and no longer relevant.

Distinguished Guru
Distinguished Guru
550 Views
Message 8 of 15

Re: Closing BT community account

What exactly is self-closure of accounts envisaged to mean in practice?

The GDPR clearly require that defined personal information is removed on request, and DanielS has covered it, though there's precious little attributable data in the body of this forum. What is expected beyond that? Surely not the removal of all contributions made by an individual, which would in many cases render legitimately recorded discussions unintelligible.

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Distinguished Sage
Distinguished Sage
544 Views
Message 9 of 15

Re: Closing BT community account

It means that any identifiable data regarding the person should, in certain circumstances be removed if requested. Therefore any contributions, unless it contained identifiable information, could remain.

Distinguished Guru
Distinguished Guru
535 Views
Message 10 of 15

Re: Closing BT community account


@gg30340 wrote:

It means that any identifiable data regarding the person should, in certain circumstances be removed if requested. Therefore any contributions, unless it contained identifiable information, could remain.


I understand and go along with that. What I meant was how those advocating self-closure would expect it to work.

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