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Anonymous
Not applicable
563 Views
Message 1 of 15

Closing BT community account

I havent used BT for years and would like to close by old BT community account. How on earth are you suppose to do this???

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14 REPLIES 14
Distinguished Sage
Distinguished Sage
544 Views
Message 2 of 15

Re: Closing BT community account

You can't, only the mods can. I will ask them to intervene.

Moderator
Moderator
542 Views
Message 3 of 15

Re: Closing BT community account

Hi @Anonymous I've sent you a PM please can you check it and reply back to me. 

https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Anonymous
Not applicable
509 Views
Message 4 of 15

Re: Closing BT community account

Ok, thanks for your help.

Seems odd that users can't do so themselves though?

Moderator
Moderator
499 Views
Message 5 of 15

Re: Closing BT community account

You are very welcome @Anonymous.

We'll get it closed for you and remove any personal identifiable information.

Thanks

DanielS

Community ModeratorDannyS
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Distinguished Guru
467 Views
Message 6 of 15

Re: Closing BT community account


@DanielSwrote:

You are very welcome @Anonymous.

We'll get it closed for you and remove any personal identifiable information.

Thanks

DanielS


You really need to investigate why users can't instigate this themselves. You seemed to have ignored the issue. The GDPR has a section called right to be forgotten. I suggest this is looked at.

Distinguished Sage
Distinguished Sage
455 Views
Message 7 of 15

Re: Closing BT community account


@Andy_N wrote:

@DanielSwrote:

You are very welcome @Anonymous.

We'll get it closed for you and remove any personal identifiable information.

Thanks

DanielS


You really need to investigate why users can't instigate this themselves. You seemed to have ignored the issue. The GDPR has a section called right to be forgotten. I suggest this is looked at.


Where in the GDPR does it state that the person has to be able to remove the data them self. As far as I can see it only makes a requirement to have the data removed by the data holder if the person requests it or it is outdated and no longer relevant.

Distinguished Guru
Distinguished Guru
432 Views
Message 8 of 15

Re: Closing BT community account

What exactly is self-closure of accounts envisaged to mean in practice?

The GDPR clearly require that defined personal information is removed on request, and DanielS has covered it, though there's precious little attributable data in the body of this forum. What is expected beyond that? Surely not the removal of all contributions made by an individual, which would in many cases render legitimately recorded discussions unintelligible.

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Distinguished Sage
Distinguished Sage
426 Views
Message 9 of 15

Re: Closing BT community account

It means that any identifiable data regarding the person should, in certain circumstances be removed if requested. Therefore any contributions, unless it contained identifiable information, could remain.

Distinguished Guru
Distinguished Guru
417 Views
Message 10 of 15

Re: Closing BT community account


@gg30340 wrote:

It means that any identifiable data regarding the person should, in certain circumstances be removed if requested. Therefore any contributions, unless it contained identifiable information, could remain.


I understand and go along with that. What I meant was how those advocating self-closure would expect it to work.

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