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Beginner
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Message 1 of 2

Complaint response emails

BT when you send an email saying a complaint is closed & including a reference number, perhaps have somewhere online where you can enter that reference number to see how resolved or, even more radically, think about describing how resolved in words in the email.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Complaint response emails

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.