The only assumption I make is that there isn’t an ‘illegal actions’ department within BT that unilaterally makes up fictional agreements that commit customers to things not just never agreed , but made up entirely
I can accept a scenario where someone enquires , says ‘I think about it ‘ and pretty soon afterwards a contract notification turns up , either because of a potentially dishonest action or mistake by a representative , hence the questions regarding what actually occurred at the time, even a mistake or dishonest action generates a contract summary document.
If the OP received a communication stating they were being moved to EE without agreement , without any renewal offer and without an explanation of what continuation outside a minimum term involved, and unbeknownst to them it also started a new minimum term , and this coincided with the expiration of the minimum term ,but the price never increased as would be expected once outside a minimum term .
hopefully the OP still has that email and can post it here ….if it’s a vague recollection of what it said but no proof exists it then becomes a case of what’s more likely, the OP misremembering or something so ‘corrupt’ the potential fine imposed should that illegality be exposed , being in the multi million pound range , if that email exists , get onto the regulator immediately and provide them with the proof
, I can almost guarantee the OP won’t be able to provide this document….but I’d be glad to apologise if the document is provided and shows what’s alleged , more importantly the regulator would be able to take serious action for this illegal action.
