<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Have you tried using a different browser to access the same page. When I tried I could not access with chrome as 'contact us' never appeared but then tried Edge and worked right away
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