Hi everyone,
I’m hoping someone here can help because getting internet in my flat has become an impossible mission!
I live in a block of flats with 15 others, and I used to live in the flat upstairs. Back then, I had no issues getting internet. But ever since moving to my current flat, I haven’t been able to get an internet connection installed. I’m a website designer, so for the past six months, I’ve been relying on my phone’s hotspot just to work.
Every time I try to set up broadband, there’s always some kind of issue, and the installation never goes ahead. At first, I was told the problem was a lack of capacity at the exchange, so I kept trying each month, hoping space would open up.
However, on my last attempt, a woman from the sales team told me that wasn’t the issue. She said my flat needs to be updated by Openreach before I can get internet. But she couldn’t explain what that actually meant. I also know that:
- My neighbours in the same building can get internet from Openreach.
- There are Openreach boxes right outside my building.
- I’ve tried signing up with 5 different providers (including the one I used in my old flat), and I always get rejected.
Now, here’s where the real struggle begins—trying to contact Openreach. It feels like trying to prove the Loch Ness Monster is real!
I’ve gone through every dropdown menu on their website, taken every option on their phone line (where most of them just tell you to get lost), and scoured forums for contact details. The one person I did manage to speak to at Openreach told me I needed to email them—but couldn’t give me an email address!
I just need some internet! If anyone has dealt with a similar issue or knows how to actually get Openreach to respond, please let me know. Any advice would be massively appreciated.
Thanks!
