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Beginner
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Message 1 of 3

How can I get a copy of chat transcripts with BT for last year

I'm not sure it fits in any board sections so I will post it here. I would like to get a copy of all transcripts of my online chats held by BT regarding issues I have had with BT. Do I need a freedom of information request (SAR) or contact a relevant department?I spoke to someone from bt via online chat, however she said even though she could access transcripts she could not give me a copy. I would want to get all held by bt's departments regarding myself and my account.

Any help would be greatly appreciated. 

Kind Regards

2 REPLIES 2
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Expert
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Message 2 of 3

Re: How can I get a copy of chat transcripts with BT for last year

You would need to request a Data Subject Access Request (DSAR), the link is on the privacy policy found at the bottom of each page on bt.com

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Beginner
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Message 3 of 3

Re: How can I get a copy of chat transcripts with BT for last year

Hi Richie, thank you. I have made the request.

Reagrds