Want to say thank you to a BT colleague or guide?

[James-B]

Our people work hard to support customers every day, and we know how much great service matters.

If a BT guide or colleague has helped you and made a positive difference, we welcome your feedback. Sharing your thanks helps us recognise excellent service and continue delivering the support our customers expect.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

[Ethan2000]

Dear BT,

I have just got off the phone with one of your fantastic staff members. His name was Patrick and he was helping me with my broadband. 

He is very polite, well spoken, and patient. He is a valuable member of your company and so helpful. 

He deserves a raise! 

I hope this can be passed on to his team leader.

Kind regards,

Ethan 

[pippincp]

I'm sure the mods here will pass on your comments as they have always done.

Nice to hear when things go right which happens more often than peopls think as normally forums are used by people who have problems.

Glad you are sorted and happy.

[Chris__S]

Hi @Ethan2000 

Thank you for getting in touch and sharing your experience.

I'd love to share your feedback with Patrick and his manager.

Did you get a text message asking you to review your experience after your interaction with Patrick?

If you didn't get a text, I can send over a private message and take some more information and make sure that your feedback gets passed on.

Chris S

[Ethan2000]

Hi Chris,

Yes I received a text and replied with the same message about Patrick. 

I just wasn't sure if this was an automated system where compliments get lost in the void... so I just wanted to make sure he received the praise he deserves.

Ethan

[Leanne_T]

Thanks for coming back to us @Ethan2000 

This is great if you have replied to the text this would go to Patrick and his manager. 

Have a great night 🙂

Leanne.

[Kimberlin]

I could have sworn I just saw that same message on the EE forum 😉

But you do a great job anyway dividing your time between the two forums, so I'd like to thank you 👍

[James-B]

Thanks, @Kimberlin 😊

[GYgirl]

I would like to compliment a very helpful gentlemen  from Darlington who assisted me tonight with a query concerning my email. Unfortunately I didn’t catch his name.

He was extremely patient with me and spent a long time helping me with my query.

He was very good at explaining everything to me.

I was very impressed with the service I received. I wish the same could be said for the time I  waiting  to actually speak to someone! 

[Christopher_G]

HI @GYgirl 

Welcome to the community.

That's brilliant to hear. Thank you so much for sharing your experience with us. 🙂 I'm glad to hear that the guide you spoke with was able to help you with your email query.

Chris