I would like to pass on a compliment

[Ethan2000]

Dear BT,

I have just got off the phone with one of your fantastic staff members. His name was Patrick and he was helping me with my broadband. 

He is very polite, well spoken, and patient. He is a valuable member of your company and so helpful. 

He deserves a raise! 

I hope this can be passed on to his team leader.

Kind regards,

Ethan 

[pippincp]

I'm sure the mods here will pass on your comments as they have always done.

Nice to hear when things go right which happens more often than peopls think as normally forums are used by people who have problems.

Glad you are sorted and happy.

[Chris__S]

Hi @Ethan2000 

Thank you for getting in touch and sharing your experience.

I'd love to share your feedback with Patrick and his manager.

Did you get a text message asking you to review your experience after your interaction with Patrick?

If you didn't get a text, I can send over a private message and take some more information and make sure that your feedback gets passed on.

Chris S

[Ethan2000]

Hi Chris,

Yes I received a text and replied with the same message about Patrick. 

I just wasn't sure if this was an automated system where compliments get lost in the void... so I just wanted to make sure he received the praise he deserves.

Ethan

[Leanne_T · Accepted solution]

Thanks for coming back to us @Ethan2000 

This is great if you have replied to the text this would go to Patrick and his manager. 

Have a great night 🙂

Leanne.