cancel
Showing results for 
Search instead for 
Did you mean: 
sportivod
Newbie
168 Views
Message 1 of 3

Live chat not working or is it just me?

Every time I submit my request to chat it comes back telling me that my session has ended! Worked fine before today. Is the system down?

2 REPLIES 2
Moderator
Moderator
158 Views
Message 2 of 3

Re: Live chat not working or is it just me?

Hi @sportivod,

I can't see anything reported internally at the moment. Have you tried a different browser or device?

What do you need help with? Our Community may be able to help you.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
sportivod
Newbie
153 Views
Message 3 of 3

Re: Live chat not working or is it just me?

I have tried with both Safari and Firefox and the message only appears after the java animation that normally appears whilst the connection is made, which rather suggests it's a BT side problem.

I have now resolved my actual reason for contacting BT by using the old telephone and talking (how quaint)!

Thanks for checking, though. I usually find live chat works extremely well, so was very disappointed it's not working today.

Fingers crossed for the next time I need it.