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sportivod
Newbie
208 Views
Message 1 of 3

Live chat not working or is it just me?

Every time I submit my request to chat it comes back telling me that my session has ended! Worked fine before today. Is the system down?

2 REPLIES 2
Moderator
Moderator
198 Views
Message 2 of 3

Re: Live chat not working or is it just me?

Hi @sportivod,

I can't see anything reported internally at the moment. Have you tried a different browser or device?

What do you need help with? Our Community may be able to help you.

Thanks

DanielS

Community ModeratorDannyS
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sportivod
Newbie
193 Views
Message 3 of 3

Re: Live chat not working or is it just me?

I have tried with both Safari and Firefox and the message only appears after the java animation that normally appears whilst the connection is made, which rather suggests it's a BT side problem.

I have now resolved my actual reason for contacting BT by using the old telephone and talking (how quaint)!

Thanks for checking, though. I usually find live chat works extremely well, so was very disappointed it's not working today.

Fingers crossed for the next time I need it.