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pjandjj
Aspiring Contributor

on ‎09-09-2026 15h00

53 Views
Message 1 of 2

Logging into MY BT takes me to a homepage displaying an account number which is not mine

My correct account number is being billed monthly however I have no access to it and can therefore not complain through MY BT option.

I have spoken to the BT  technical service by phone but they were not able to help remotely.

Can anyone suggest a way forward please.

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1 REPLY 1
Leanne_T
Moderator
Moderator

‎09-09-2026 16h46 - edited ‎09-09-2026 16h47

21 Views
Message 2 of 2

Re: Logging into MY BT takes me to a homepage displaying an account number which is not mine

Hi there @pjandjj 

Thanks for coming to the community. 

When you log into your BT account, do you have the correct information including your name and address?

Is this a new BT account? If so, have you had a BT account previously with the same email address?

Speak soon. 

Leanne. 

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