I suspect I am not alone in my experience of BT complaint process which I can only conclude has been constructed to wear the customer down, to make the customer give-up, when trying to raise, and or, follow through a complaint - woeful service BT, total lack of respect for the customer.
Key issue - BT advisers over-promise, inaccurate or incomplete knowledge of products results in customer being unable to make an informed choice.
I assume you actually manged to lodge a complaint? I have tried a dozen times tonight to do so online and got "Sorry, something went wrong" every time. The online chat was devoid of all advisors.
I am absolutely fuming with this abmyssal quality of online service.
May even report this woeful service to the press. The fact that no-one has even had the courtesy (myself excepted) to reply in 10 days to you leaves me feeling rather hopeless that I will get any help here neither. Do unhappy customers class as "scum" that need to be made pariahs around here?