@JR5H44 It would be interesting to know what your original NowTV offer was. I remember when I joined BT, I had a Britbox ‘offer’ which consisted of a 6 month ‘free’ trial at the end of which I either cancelled it (my responsibility) or I let it run and I would be billed by Britbox.
If what you had was a free trial and you simply forgot about it, you will undoubtedly have been responsible for the continued payment and I therefore doubt you would be refunded.
How have you only just discovered you’ve been paying all this time?
