So maybe this is where the problem lies. My phone call was to a UK landline number from the UK based phone box (obviously). However after dialling the number I went through AUTOMATICALLY to the US (i presumed from the accent and questions) who took my card details and tried to connect the phone call. The call itself lasted less than a minute. However I had no opportunity at any time to make the call myself using an automated system. Maybe its a very clever way of increasing revenue? But that does'nt make it alright.......shame on you BT for selling off these calls to another provider.
In addition, I've seen this from the BT pricelist :-
the website is badly formed as the link to the company controlling the card calling is wrong. However the company looks to have gone bust (April 2019) :-
BBG is in the US (as you've effectively said).
Seems like BT might have a few issues with this .... and this needs dealing with immediately.
Thanks for getting in touch about this.
We have a contact number for our Payphones. It's 0800661610. They are open 8.30am until 5pm Monday to Friday. You can report this directly to them.
You can also email them on firstname.lastname@example.org and include the location of the payphone and your contact details for it to be properly investigated for you.
Let me know how you get on please.
Section 2 Subpart 4 of the pricing list:
you do not need to use a credit or debit card to keep the phone usage statistics up.
Making calls to free phone numbers that begin 0800 and 0808 contribute to phone usage as these calls generate 70p per minute for BT and New World Payphones this is known as the Payphone access charge which has steadily increased over the years, this fee is charged to the owners of the free phone number.
With regards to BBG credit card and debit card call costs, the way this service service works is that they deduct a small deposit of around £7.50 plus charge you for the calls made. This deposit is automatically refunded after a few days.
I know this post is a bit old but if anybody else has issues with BBG I do have a customer support line for them.
But make sure you make a lot of freephone calls. I make use of payphones that I want to keep everytime I need to call an 0800 number.