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Scotty3
Beginner
150 Views
Message 1 of 5

Phone call from BT

Having received a supposedly phone call stating that there are issues with my new smart hub which there has been loss of connection, i asked that i need proof that they are bt and they wanted me to go online on my laptop.

I hung up can you confirm that this was bt and if it was a genuine call from bt can you advise thanks

 

 

4 REPLIES
Distinguished Sage
Distinguished Sage
144 Views
Message 2 of 5

Re: Phone call from BT

Please see https://community.bt.com/t5/Announcements-Guides-Community/Report-a-Scam-call/td-p/1901807

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

Scotty3
Beginner
142 Views
Message 3 of 5

Re: Phone call from BT

The number that called me was 012228011229 and I have reported it could it be bt
Distinguished Sage
Distinguished Sage
140 Views
Message 4 of 5

Re: Phone call from BT

It will not BT, they do not call you. Its just a scam.

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

Scotty3
Beginner
138 Views
Message 5 of 5

Re: Phone call from BT

Many thanks glad I refused to give them any info it was a indian call centre