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brezniczky
Beginner
203 Views
Message 1 of 5

Phone support availability glitch

Hello,

Without meaning to be picky, I just noticed that despite the website suggests so at multiple locations, the phone support wasn't available today until 10pm - all I got was it's available until 9pm on weekdays'. Maybe worth an update?

(I tried 150 and the 08.. number. Links: https://www.bt.com/help/contact-bt/account-and-billing/broadband and https://www.bt.com/help/contact-bt/orders-and-upgrades/existing-customer/broadband/order-upgrade)

 
 

Thanks for reading/best!

 

brezniczky_3-1622238148462.png

 

 

 

4 REPLIES 4
DavidM
Moderator
Moderator
182 Views
Message 2 of 5

Re: Phone support availability glitch

Hi @brezniczky and welcome.

Thanks for posting about the information. I'll feed that back for you.

Cheers

David

DavidM
Moderator
Moderator
169 Views
Message 3 of 5

Re: Phone support availability glitch

Thanks again @brezniczky . 

We'll get this updated for you next week. Thanks again for pointing this out.

Cheers

David

brezniczky
Beginner
155 Views
Message 4 of 5

Re: Phone support availability glitch

Thank you! David!

Cheers,

Janos

JohnC2
Moderator
Moderator
129 Views
Message 5 of 5

Re: Phone support availability glitch

Hi @brezniczky, thanks for highlighting this and the information has been updated now.

cheers

John