Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Anonymous
Not applicable

on ‎09-10-2020 18h12

1,101 Views
Message 1 of 5

Positive Feedback

I would like to leave some positive feedback, how can I do this? 

0 Ratings
4 REPLIES 4
-Richie-
Guru

on ‎09-10-2020 18h35

1,096 Views
Message 2 of 5

Re: Positive Feedback

Is this for a BT employee or an Openreach engineer ?

0 Ratings
Anonymous
Not applicable

on ‎09-10-2020 18h46

1,092 Views
Message 3 of 5

Re: Positive Feedback

HI, 

It was a BT Value team member I spoke with on the phone.  I would like to make sure the feedback actually goes somewhere. It is strange there is no facility to provide this .

 

Thanks, 

 

Anna 

0 Ratings
-Richie-
Guru

on ‎09-10-2020 18h49

1,088 Views
Message 4 of 5

Re: Positive Feedback

I've asked a passing mod to look and make contact with you, they are the only BT employees on the forum.
Normally you would get a 'Voice of the Customer' survey sent after contacting BT, that's used for feedback, however as you took the time to join the forum they clearly impressed you.

0 Ratings
Anonymous
Not applicable

on ‎09-10-2020 18h55

1,081 Views
Message 5 of 5

Re: Positive Feedback

Great, Thanks. He did impress me. I think people like that should be acknowledged as they are the difference between a good experience and a poor one. 

 

Best, 

Anna 

0 Ratings