Hi, I would like to give credit to Josh ( and his colleague John as well ) for going the extra mile for my brother's phone issue this week. Josh is brilliant, what an asset to BT he is. I would say he should be the employee of the month.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
The moderators are unable to help at present as they are busy.
You can message BT using the "message us" links on the help pages. That is usually effective.
https://www.bt.com/help/contact-bt