I wanted to post a message to convey how much I appreciate the help I have received today to resolve an issue with my email account being stuck on Basic, despite it being linked to a new BT account.
Within an hour of StuartH picking up my case, he managed to resolve the issue - a huge contrast of making no progress for a week with phone support.
Thanks again StuartH, and for all the moderators who have helped customers, perhaps like me when I felt there was no where to turn, there is light at the end of the tunnel. This team DELIVERS!!!
Hi dushan, thanks for your kind words and I'll ensure your feedback is passed on to Stuart and our manager.