Hi guys my elderly Dad had a call from BT today saying his internet was sending suspicious stuff ?. He spent about 3 hours on the phone with them , he said a engineer gave him an address and number to put in on his laptop , and not to use the internet I am obviously very worried he has been scammed. I have told him not to answer when they call back in the morning and to go to his bank ASAP. Am I correct in assuming BT will never cold call .
The call was not from BT. It is a scam.
BT will never make an unsolicited call to tell you there is a problem with your Internet.
You will need to change all his passwords and contact any banks etc if he does Internet banking. They usually have a 24hr security service that can assist.
You should also check his computer for malware that may have been installed by the scammers
Thanks Sage ,
As I expected it would be as soon as he told me I knew it was a scam unfortunately I only found out 5 hours after they called , my son is going to sort his laptop out at work for him wipe it , he's contacting the bank as well . I have urged him not to answer them again .
thanks for your reply .
You also need to report the issue to Action Fraud.
Make a note of time and date of the call received and caller ID.
As mentioned, change all passwords contact the bank and let them know what's happened.