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Denise135
Beginner
381 Views
Message 1 of 7

Scam

Hi guys my elderly Dad had a call from BT today saying his internet was sending suspicious stuff ?. He spent about 3 hours on the phone with them , he said a engineer gave him an address and number to put in on his laptop , and not to use the internet I am obviously very worried he has been scammed. I have told him not to answer when they call back in the morning and to go to his bank ASAP.  Am I correct in assuming BT will never cold call . 

6 REPLIES 6
gg30340
Distinguished Sage
Distinguished Sage
376 Views
Message 2 of 7

Re: Scam

The call was not from BT. It is a scam. 

BT will never make an unsolicited call to tell you there is a problem with your Internet.

You will need to change all his passwords and contact any banks etc if he does Internet banking. They usually have a 24hr security service that can assist.

You should also check his computer for malware that may have been installed by the scammers

Denise135
Beginner
353 Views
Message 3 of 7

Re: Scam

Thanks Sage , 

As I expected it would be as soon as he told me   I knew it was  a scam unfortunately I only found out 5 hours after they called , my son is going to sort his laptop out at work for him wipe it , he's contacting the  bank as well . I have urged him not to answer them again . 

thanks for your reply .

 

Denise 

MNroshandel1
Contributor
312 Views
Message 4 of 7

Re: Scam

You also need to report the issue to Action Fraud.

Make a note of time and date of the call received and caller ID.

As mentioned, change all passwords contact the bank and let them know what's happened.

Denise135
Beginner
287 Views
Message 5 of 7

Re: Scam

Thanks  for your reply we will report it to Action Fraud . 

 

NeilO
Moderator
Moderator
281 Views
Message 6 of 7

Re: Scam

Hi @Denise135 You've done the right thing by reporting this to your Dads Bank and the previous advice to clean the PC and change passwords would also be highly recommended.

Here's the link for Action Fraud and I'd also recommend the following link to Report A Scam call directly to BT.

Thanks

Neil

Denise135
Beginner
266 Views
Message 7 of 7

Re: Scam

Spoiler
Thanks Neil for the links I'll certainly help him do this .