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Newbie
124 Views
Message 1 of 4

Telegraph pole replacement

Hi,

The telegraph pole outside our house has been replaced today which means we have not had an internet connection all day. As we are in lockdown and having to work from home this means we have lost a whole day of work. Is there a way to gain compensation for the loss of a days work?

What is the procedure for informing residents of telegraph pole replacements? The first we heard about it was this morning just before they started the work. They had a permit which only allowed them to do the work today, but to have a permit this had to have been arranged in advance, so why were we not informed?

Thanks

3 REPLIES 3
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Distinguished Sage
Distinguished Sage
121 Views
Message 2 of 4

Re: Telegraph pole replacement

The infrastructure such as Telegraph Poles have nothing to do with BT. You would need to contact Openreach and ask them your questions.

https://www.openreach.co.uk/orpg/home/contactus/contactus.do

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Distinguished Sage
Distinguished Sage
113 Views
Message 3 of 4

Re: Telegraph pole replacement

You would need to approach your Service Provider, but unless they had been told by Openreach in advance of the work, then they would not have been able to warn their customers.

Either way, 100% service is never guaranteed on a residential connection, so you are unlikely to be able to claim any compensation.

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Recognised Expert
111 Views
Message 4 of 4

Re: Telegraph pole replacement

You don’t say who your provider is, are BT your ISP ?

BT are not responsible of the external network ,that is Openreach....if BT are your provider then the compensation for being out of service is in the T&C’s, but if your account is residential then you are not entitled to any consequential losses, because using a residential service for business purposes is against the terms and conditions.

If BT are not your provider , then you need to contact whoever you use