@Christopher_G
I think the real issue here, is the failure to understand by BT and their retentions team, that not everyone appreciates being hit by a barage of unwanted calls.
Whilst I wouldn't go to the lengths that the complainant states they intend taking, I fully understand their frustration. My personal way of dealing with unwanted calls, is just to block the caller and move on.
I find it galling, that BT clearly believe they've got some given right to start hounding those that dare to leave the family. Undoubtedly, hidden in BT's small print, their get out clause probably goes along the lines that they have the customer's permission to make appropriate marketing calls because the customer signed up for it. Probably a box that should have been ticked or unticked at the time of taking out the contract. I don't remember giving my permission for BT to call me once I'd decided to move on to another ISP. Unfortunately it seems that it was probably my fault for failing to read the full BT contract blurb that then gave BT permission to literally hound me with calls for days after initiating OTS.
So now I suppose people are wondering just why I didn't answer the guilty number operating out of Stevenage linked to BT Retentions? Because once I'd checked online to find out who the guilty party was, I wasn't interested in talking to them. What I don't get, is why BT Retentions think it's acceptable to call customers who are leaving, multiple times when they don't get a response? In my view, that then becomes harassment. It might not fall into the legal definition of harassment, but that's what it feels like. If I wanted to talk to BT Retentions, I'd speak to them, but I didn't want to and so I ended up blocking them.
I sympathise wholeheartedly with those who feel they are being 'harassed' via unwanted marketing. Worse still if those people are perhaps, neurodiverse or those like me who genuinely don't like talking to people on the phone who I haven't personally invited to call me. It's rude and intrusive, even worse when no message is left explaining why you're being called. BT in my view needs to pull itself together. If it doesn't like people moving on and getting a better deal elsewhere, tough, deal with it and treat people with some respect if they choose not to engage.
