cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dksglen
Aspiring Contributor
220 Views
Message 1 of 13

Unable to change email address

In my account settings i am unable to change my email address to my default email? 
I am having to use an old one to verify and be able to use this forum. 
I use an @icloud.com email address by default and the verification email simply doesn’t ever arrive. I’ve checked spam etc. It just doesn’t appear. 
Any admins /  mods help with this? 

12 REPLIES 12
imjolly
Distinguished Sage
Distinguished Sage
218 Views
Message 2 of 13

Re: Unable to change email address

have you tried phoning customer services for help 150 or 0800800150 from mobile



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
dksglen
Aspiring Contributor
215 Views
Message 3 of 13

Re: Unable to change email address

I am talking about this forum, not my BT account.  
The main account where I can upgrade / add on etc is absolutely fine and uses the email that the support forum won’t accept. 

NeilO
Moderator
Moderator
200 Views
Message 4 of 13

Re: Unable to change email address

Hi, @dksglen thanks for posting. I'm sorry your email is not working on the community.

We've raised this with the community platform provider Khoros previously, they've confirmed the emails are definitely being sent but the @icloud domain does not appear to be allowing them through. I'll chase this up again to see if they have made any progress.

Thanks

Neil

dksglen
Aspiring Contributor
191 Views
Message 5 of 13

Re: Unable to change email address

Thanks!!

dksglen
Aspiring Contributor
148 Views
Message 6 of 13

Re: Unable to change email address

Any update on this?
StuartH
Moderator
Moderator
125 Views
Message 7 of 13

Re: Unable to change email address

Hi @dksglen 

Thanks for posting.

Can I ask if you can add no-reply@community-mail.bt.com to your safe sender's list to see if this helps resolve the issue?

Thanks

Stuart

dksglen
Aspiring Contributor
120 Views
Message 8 of 13

Re: Unable to change email address

If that means adding to my contacts? Then I’ve done so. 

dksglen
Aspiring Contributor
115 Views
Message 9 of 13

Re: Unable to change email address

Still not working btw. When I changed to iCloud email the verification email didn’t come though.
StuartH
Moderator
Moderator
97 Views
Message 10 of 13

Re: Unable to change email address

hi @dksglen 

Took a look at this and can confirm our community platform provider Khoros has confirmed that these emails are definitely leaving their servers from that address, but the @icloud domain does not appear to be allowing them through.

Have you or could you raise this with iCloud directly to see if they can shed light on why these emails arent reaching you?

Thanks

Stuart