I need to contact BT and am unable to use the phone or live chat, as I have chronic health problems which make it impossible for me to spend the 50-60 that seems to be required each time. I want to email them as that is all I can manage, yet trying to find an email address is taking me in circles. Presumably BT would be contactable by email, or do they just not care about their customers with chronic health problems?
Welcome to the Community and thanks for your post!
I'm sorry that are having problems finding an email address to use to raise a complaint. I appreciate you have chronic health problems makiing it difficult for you to spend time on the phone and live chat to try and get this resolved. I will send you a private message now with instructions on how you can send us over your details and we'll give you a hand from here. We'll need to validate your account before dealing with your complaint but we'll explain all this to you.
Could you post back with a brief overview of what your complaint relates to so that I can make sure your post is in the most appropriate board? To get in touch, See: Private messages